With the Windows Quick Assist app, you can receive or provide PC assistance over a remote connection. Remember only to share Quick Assist with trusted people since they can access your PC.

The Merakion Support Team can use Quick Assist to give you assistance.

Install Quick Assist

Quick Assist is preinstalled in Windows since Windows 10. In some cases the preinstalled version can be outdated witch requires an update. You can find the latest version in Microsoft Store: https://www.microsoft.com/store/productId/9P7BP5VNWKX5

Start Quick Assist

To start Quick Assist just press STRG + WINDOWS-TASTE + Q

Get assistance

Select Start  > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results). In the Code from assistant box, enter the 6-digit code you were given, and select Share screen. Wait for your helper, then select Allow in the window that displays.